Frequently Asked Questions

Browse the questions below for quick answers about leasing, amenities, pet policies, and more. Can't find what you're looking for? Reach out to the leasing team at your preferred community — we're happy to help.

 

What amenities do the communities offer? +
Our apartments in Dublin, Hilliard, and Columbus offer a variety of amenities such as sparkling swimming pools, 24-hour fitness centers, exclusive member access to The Barn, and beautiful landscaped ground. For a complete list of individual community and apartment amenities, visit the individual community websites or View property highlights.
How are maintenance requests handled? +
Our communities are proud to offer on-site maintenance. Submitting a maintenance request is easy! Call or stop by the Leasing Office, or submit your request through your online resident portal via the web or your mobile app. For after-hours maintenance emergencies, please call the Leasing Office and select the option to leave a voicemail for the on-call maintenance technician.
How do I pay my rent? +
Our communities offer a variety of convenient options to pay your rent. You may pay online in your resident portal via the web or mobile app. You can even set up auto-pay!
How do I apply for an apartment? +
To reserve your new apartment, you may conveniently apply either online on the individual community website or in-person at the Leasing Office. Availability is updated daily on individual community websites, or explore our communities here: Live with us.
Do the communities accept walk-ins, or should I make an appointment? +
We look forward to showing you around! Scheduling your community tour in advance allows us to prepare floorplans and availability that are specifically tailored to your needs and preferences. It's easy to schedule a tour on a day and time that works for you using the self-scheduler on the community website that you'd like to visit. Of course, you're welcome to stop by our office without an appointment if you'd like. See you soon!
Are the communities pet friendly? +
Yes, our apartments in Dublin, Hilliard, and Columbus are pet-friendly. Please visit the individual community websites Live with us or contact the leasing office for more details on the pet policy.
What are the best neighborhoods to rent an apartment in the Columbus/Dublin area? +
Columbus/Dublin has many distinct neighborhoods to choose from—each with a different vibe, commute pattern, and amenities. Tuttle / Northwest Dublin is close to I‑270 and US‑33 for fast commutes, minutes from Bridge Park dining and entertainment, and shopping at The Mall at Tuttle Crossing.
What makes living in Dublin unique? +
  • Ideal Location & Easy Commuting — Hayden Lofts sits near the I‑270 outerbelt and US‑33, two of Columbus' primary corridors—so trips to major job centers around the metro are straightforward.
  • Outdoor & Scenic Spots — Minutes from Hayden Run Falls and Riverside Crossing Park along the Scioto River—perfect for quick nature breaks.
  • Downtown Dublin Culture — Stroll Historic Dublin, explore Bridge Park, and enjoy year‑round events including the renowned Dublin Irish Festival.
  • Premium Member Living — Our apartments in Dublin and Hilliard offer modern interior finishes and resort-style amenities with exclusive member access to on-site amenities, resident social events, and The Barn amenity center.
What are the best things to do near the Member Living apartments in Columbus, OH? +

There's a lot to enjoy within a short drive:

  • Bridge Park (restaurants, North Market Bridge Park, events)
  • Historic Dublin & the Dublin Link pedestrian bridge
  • Hayden Run Falls
  • Riverside Crossing Park
  • Field of Corn public art installation
  • Columbus Zoo and Aquarium
  • The Memorial Tournament (PGA Tour)
  • North Market Bridge Park
How close is Columbus to major employers? +

Our apartments in Columbus are minutes from major employers thanks to easy access to I‑270 and US‑33. Key employers include:

  • The Ohio State University
  • Nationwide Insurance
  • JPMorgan Chase
  • OhioHealth
  • Cardinal Health
  • Honda of America Manufacturing
  • L Brands (Bath & Body Works, Victoria's Secret)
  • Huntington Bancshares
  • Amazon Distribution Center
  • Mount Carmel Health System